I have had nothing but positive experiences each time I visit MBAthens. Shaun Fagrell and James Braxton made sure I was able to get the car I wanted after an exhaustive search. The service department is the best, always responsive and convenient. I lose very little time out of my day when I need service. Jeff Hinckle and his team keep my car running extremely well.
The gentleman at the parts department is a great young man that really takes the time to make sure you get exactly what you need.
I have owned six Mercedes over the year and have had all of them serviced at Mercedes Benz of Athens. Shane McCarty has been my service representative for all of these cars including my 2017 E300 He does an outstanding job. He goes above and beyond to provide outstanding service. I have purchased three cars from Mike Daughtry and he is also an outstanding representative of Mercedes Benz of Athens. He is fair and honest and always willing to help. Thank you both. Sheila and Jim Kahrs
My below review was for Atlanta Classic Cars on Boggs Road in Duluth NOT MB of Athens. Athens has been awesome! MB on Boggs Road totally different story -- Rude, arrogant, Rude very arrogant. When we moved to the area, I contacted them to take over the service of my car, BUT they said they don't work on cars they didn't sell. You see my C class was over their we work on age limit. When my car was totalled by some DUI driver, I once again found myself in their dealership. The salesman was so rude. NOT interested in helping me find what I wanted.... why try to find me a black car when he said the same one I wanted in "Polar White........ Any way, purchased a used car (MB E class) to use until I could get a new one, but it needed the fuel pump replaced (warranty work). Once again found myself at their dealership and once again rude, arrogant people. Their idea of an appointment is time to "chat" with the service rep NOT getting your car looked at. That will take an additional week or two... or when they can fit a "used" car into their "backed up" schedule.
I moved here from Atlanta 2 1/2 years ago and I have nothing but great things to say about a Mercedes Benz of Athens. Shane McGarity is my service advisor and he goes the extra mile to keep me informed about my car and to answer my questions. Plus, everyone else I have dealt with has always been helpful and gone above and beyond... I am a fan...
We have been using MB of Athens for 8 years and have never had a bad experience having bought two cars from them. Shane McCarty has been wonderful to work over the years in the service department, but to be honest, everyone is friendly, helpful, and honest. Thanks for all you do, Shane. Lynn
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